Many users have reported that Microsoft Outlook for Mac keeps asking for the password of their Office 365 account. We finally fixed the issue! Mar 28, 2018 - We have a user who uses outlook for mac.He signs to gmail using the client and he has 2 key factor authentication.thing is th.| 10 replies.
Note: If you clicked on Deny by accident, follow the instructions below to restore your keychain permissions. Restore your keychain permissions for Office for Mac If the above did not work, Office may have trouble accessing the keychain and you'll need to restore keychain permissions for Office for Mac.
In these cases, you may see:. The keychain access prompt every time you launch any Office application, even though you previously selected Always Allow. A prompt to sign in to your Microsoft Account or Office 365 for business account every time you launch any Office application.
An “Authentication Session Expired” error message after signing in to your Office applications. Follow these directions to restore your keychain permissions:. Quit out of all Office for Mac apps such as Word, Excel, PowerPoint, Outlook, and OneNote. Search for 'keychain' in spotlight and launch the Keychain Access app. Select the login keychain in the left pane click the large padlock icon to lock the keychain.
Note: The padlock will animate to a locked position and may take several seconds to complete if other apps are running. Launch any Office app, such as Word. You'll receive a prompt requesting permissions to access the keychain.
Enter your Mac admin account password and click Always Allow. This prompt may appear multiple times. If prompted, sign in to your account associated with Office. Once you have successfully signed in, quit out of the application and open it again. You should be able to open the app without any more prompts.
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Outlook on a Mac Keeps asking for password May 31, 2016 I have deleted/repaired keychain but nothing has worked. It does save password for a few hours, but then forgets it. For Exchange I had this problem and a few others – this is how I fixed it: Take a note of exchange server settings in Outlook-Preference, select the account click advance. Locate your account setup file here: /Library/Group Containers/xxxx.Office/Outlook/Outlook 15 Profiles/Main Profile/Data/Exchange Accounts/xx/ (the file will not have any extension) Delete the file, then go back to outlook and type the exchange server setting. This worked for me.
How do you locate my account set up file? Who may not be familiar with macs, this is what you do:. Open outlook. Change the server.
Quit outlook (as the auto discover can work at any time and you may lock the file in the wrong state). Click on Spotlight Search the hour glass in the top right hand corner. Type in /Library/Group Containers/. Go through the directories until you come to the last folder indicated above. The file will not have an extension but will end in “ExchangeAccount”. Right click on the file. Select “get Info”.
check the “Locked” box. Open outlook If you are prompted for a password, even though you know it is there and correct, maybe insert the server without the “proceeding it, then repeat the steps above. Tagged with: Categorised as:,.